. . .services


1.Sales Skills Program Development

Customized development and leadership of customer focused sales skills training programs based on relationship selling principles
Call observation and call coaching/performance reviews
Sales management programs

2.Customer Service Program Development
Customer service skills training for management and staff
Comprehensive customer service programs
   Customer service standards
   Customer surveys
Call observation and call coaching/performance reviews
Customer service program development for management.


3. Technical Training Manuals
Unique, proprietary, holistic technical and/or product training manuals designed specifically to increase staff competency levels and significantly reduce training time.

4.Strategic Planning
A nine step comprehensive strategic planning process

5. Situation Assessment/Training Needs Assessment
A comprehensive situation assessment
A comprehensive assessment of all training needs and training priorities

6. Marketing Communications Materials

A comprehensive review of all marketing materials from a customer perspective

7. Call Centre Management and Training

Development of call centre metrics
Call Centre training for staff and management
Call observation and call coaching clinics

8.Presentation Skills
Training staff to ensure they make the most of any opportunity they have to make a presentation to an audience.

9. Leading Organizational Change
Leading Organizational Change means following the five disciplines:
Focus
Understanding the customer
Customer and service philosophy
Culture reinforcement
Cultural change
Skill Development
Developing a customized training curriculum
Resources
Job performance standards
Customer service standards
Hiring and selection practices
Compensation alignment
Coaching and counselling
Performance review
Re-engineering the working environment.
Planning
Conducting Strategic Planning
Aligning strategic and operational plans
Accountability of key result areas
Marketing strategy
Incentives
Financial and non-financial reward and recognition programs
Individual and team-based programs

10.Hiring and Selection
Interviewing and selection recommendations for Sales and Service staff


Home About Clients Why

HOME, ABOUT, THE COMPANIES, THE PRESIDENT, CLIENTS, SERVICES, WHAT PEOPLE ARE SAYING, WHY MIND-SET?, THE BENEFITS THE CHALLENGE, THE SERVICE About Mind-Set Company President