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"Mindset Training has become an important strategic partner of Desktop Mapping
Technologies. In addition to offering excellent and effective corporate Sales and Customer
Service training, they have become a valuable consulting partner in the areas of Marketing
Communications and Customer Service. Peter Morris quickly wins the trust and respect of
all who come in contact with him."

David Roach
Vice President Sales and Marketing
Desktop Mapping Technologies Inc.

"I hesitated to attend the course, because I thought I could not afford time away
from my work. I am glad I attended and wish I had this training years ago."

Lesia Briston
CEDARA

"Mind-Set Training and Performance Plus was a complete customer focused process
to help us determine what was important to us and how we were going to help our staff
achieve the desired results. Peter is able to guide you in the right direction by giving an
honest and humorous approach while teaching the fundamentals required."

Jamie A. Schmidt
Office Manager
Bradley Gaskin Marshall Insurance Brokers

"Peter Morris and Performance Plus have been a tremendous benefit to our new program.
Peter's energy and proven success has helped build our program from infancy and he
tailored the program to meet our very specific needs. He has exceeded our expectations
and provided our team with valuable tools to help make our program a huge success.

Peter's credibility from his prior experience and knowledge of our industry enabled him to
develop a rapport with our team and generated lots of positive energy for our environment.
We are extremely grateful for his valuable assistance."

Tim Mont
Sales Manager
President's Choice Financial Insurance

"Mindset Training provided a solid sales training foundation for Mortice Kern Systems
(MKS) Inc. Peter Morris provided a tailored framework for ongoing sales training activities
and also coaching techniques for sales management.In addition to both Sales and Customer
Service training, Peter also provided one-on-one call observation sessions with individual
salespeople to reinforce and improve individual skills. Significant improvements in telephone
sales approaches and call results were noticed immediately!"

Dave Fronchak
Sales Manger
MKS (Mortice Kern Systems)

"The Team Building Workshop proved to be an interactive and enjoyable experience.
Peter's sense of humour contributed to the overall positive impact of the workshop. We are
looking forward to continuing the process."

Steve Nolan
Director of Sales and Marketing
ATC-Frost Magnetics

"I would highly recommend Peter Morris and Mind-Set Training. They teach skills that
will be used for years, not gimmicks that will be used for only a few days. Peter's knowledge
made the course not only interesting, but relevant to the specific sales and service
challenges we face every day."

Todd Colley
B.A., C.A.I.B.
Colley Insurance Brokers

"Providing outstanding customer service is a continuous journey and the knowledge
I gained from your
course was invaluable"."

Katherine Garcia
CLARICA

“Our Customer Service Staff recently attended the Performance Plus workshop
“Providing Quality Customer Service” presented by Peter Morris. Our Service team was
caught up in Peter's enthusiasm for the subject and his skill at involving the group in the
exercises and role playing sessions were super. The “Discovery Days” pre-planning
visit allowed him to include examples of and references to products and issues relative
to our business. He provided the tools and training to help us take some major steps
toward our goal of Total Customer Satisfaction.”

Kevin Hamilton
President
Markar Architectural Products, Inc.

“Peter, you have been a welcomed addition to our training program and I trust that
in future we can partner together to further our training needs.”

Paul Klien
Call Centre Director
Zenith Insurance Services

" Peter Morris of Mindset Training provided BDO Dunwoody with a tailor made
program for the Partners and Managers in our company. Peter's hands-on approach
together with his vast experience in the field helped us to improve our sales skills with
practical easy-to-use programs. We have changed our approach to sales as a result
of this training and have experienced positive results.

We are grateful to Peter for his valuable assistance in designing and delivering this
program to us."

Gary Parker
CFE, FCA
Partner, BDO Dunwoody.

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