. . . why mind-set?
The founding and ongoing success of our two organizations, is a recognition that the need for customer focused training solutions for business, has never been greater; a knowledge that sales and service processes are a series of performances, each constructed to lead to positive customer experiences and results; and a conviction that Peter Morris, Vince Hanson and their associates can "walk the talk" for Mindset Training and Performance Plus, and their customers.
That is, the marketing efforts, sales and service training of Mindset Training and Performance Plus will improve our customers' sales and service results - no ifs, ands, or buts!
Customer focused training is becoming the pivotal focus for business. Its emergence stems from the rapidly changing and tougher economic environment of the early nineties, right up to today.
Increasing domestic and international competition, rapidly changing technology and growing domestic markets has forced companies to rethink and reorganize their approach to business.
Process re-engineering, re-inventing, business process improvement, the discovery of the merits of strategic planning, invoking continuous/constant improvement, management of ethics and standards, are in essence, sophisticated euphemisms for a more back to basics entrepreneurial approach to business.
Lean, mean, competitive, market-oriented, customer-focused organizations are the emerging business maxims.There is no alternative. There is no second chance. Customers can get responsive, timely, pro-active, value added service around the corner, across the street, across the border or even from around the world.